🔄 Return & Refund Policy
At TFN Health, customer satisfaction is our priority. We ensure all products are 100% authentic and safely delivered. However, if you face any issue, we’re here to help.
📦 Return Eligibility
We accept returns only in the following cases:
- ✅ Product received is damaged or defective
- ✅ Wrong product delivered
- ✅ Product has expired
⏱️ Return Request Time
- You must raise a return request within 48 hours of delivery
- Requests made after this period may not be accepted
📸 Proof Requirement
To process your return, please share:
- Unboxing video (mandatory)
- Clear images of the product and packaging
❌ Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns if:
- Product is opened, used, or tampered with
- Seal is broken
- Change of mind/dislike
💸 Refund Process
- Once your return is approved, the refund will be processed within 5–7 business days
- Refund will be issued to the original payment method
- For Cash on Delivery (COD), the refund will be processed via bank transfer/UPI
🔁 Replacement Option
- In case of damaged or wrong product, we may offer a replacement instead of a refund
🚚 Reverse Pickup
- Reverse pickup will be arranged by our team (if serviceable)
- In some cases, customers may need to self-ship the product (shipping cost reimbursed)
📞 Need Help?
For any return/refund queries, contact us:
📧 Email: official.tfnhealth@gmail.com
📱 Phone/WhatsApp: +91 77173-05557
